SERVICE & MAINTENANCE

TERMS & CONDITIONS

These terms and conditions apply to the service and maintenance contract between the person ordering the services and MG Heating (Southern) Ltd Please read these terms carefully before agreeing to the contract as they contain important information.
 
Services: If you have selected ‘Vectacover Service Plan ‘then the contract between you and us entitles you to an annual boiler service only. If you have selected ‘Vectacover Gold Plan’ then your contract entitles you to comprehensive cover for your gas central heating boiler and heating system and also includes an annual service.
There are no excess fees to pay and parts and labour are included, subject to the exclusions listed below. If anything is not covered by your plan the engineer will advise you at the time of your visit. We will provide the service you have selected to you in accordance with these terms.
 
Exclusions to the Service and Maintenance Contract:
The following services are excluded from both our ‘standard boiler service’ and ‘premium boiler cover’:
 
1. Adjustments to time and temperature controls, replacement of batteries in programmers / room stats and replacement of wireless programmable room stats and any internet based controls.
2. Replacement of decorative parts.
3. Any domestic water supply from the hot water cylinder or appliances including taps and showers.
4. Any cold water storage cistern, mains water supply, cold water supply pipe work.
5. Inherent defects or inadequacy to the original design and installation of the system/appliance(s) not apparent at the initial subject to survey visit, or from visual inspection, and consequential damage or loss arising from defects (not applicable if MG Heating installed the entire heating system).
6. Pipe work, wiring or flues buried in the fabric of the building including underfloor heating.
7. Any defects or damage caused through malicious or wilful action, negligence, or third party interference.
8. Any defects or damage caused by fire, lighting, explosion, flood, storm, frost, impact or other extraneous cause.
9. Any defect or damage occurring from a failure of the public electricity, gas or water supplies.
10. Any work arising from hard water scale deposit, system contamination or damage from aggressive water.
11. Removing asbestos associated with repairing appliance or system.
12. Replacement of repair of unvented hot water cylinder, thermal stores, immersion heaters or repair of fan convectors or under kitchen kick board heaters.
13. Replacement of towel rails, Low surface Temperature and designer radiators, including any associated valves.
14. Replenishment of chemical treatments.
15. Complete appliance replacement for any reason.
16. Replacement of gas supply pipe work.
17. Any increased cost of utilities, loss of water services, loss of earnings, any retrospective cost for items not relating to the repair of the heating components,
18. The cost of any improvements to the heating or hot water services.
19. Any faults caused by sludge, scaling or blockages and removing sludge, scale or blockages from system.
20. Replacing/repairing any steel, iron, galvanised and plastic pipes.
21. Relighting of pilot lights and defrosting of condense pipes due to adverse weather conditions.
22. Making access to the appliances/system that is not deemed reasonable.
23. Burner Seals which need to be replaced when servicing.
24. Replacement of condensate pumps.
25. Replacement of main heat exchangers
26. Oil hoses which need to be replaced.
27. Gas fires connected to a back boiler
28. Any work required on the water main from the street to your stopcock.
29. Damage when your home is unoccupied for more than 30 days in a row.
 
Period of Contract: The contract will run for a period of one calendar year from the date of acceptance of the completed application form and an agreed form of payment and subjects to an engineer’s inspection. Any remedial work required following the initial subject to survey visit is not covered by this contract and will be quoted for and charged separately.
 
Annual Service & Breakdowns: A service engineer will inspect the central heating appliance once a year and clean and adjust as necessary using reasonable care and skill. A visual inspection of the system will also be carried out at this time and any remedial works will be actioned or quoted for as necessary. Breakdowns are attended within 24 hours. All delivery dates on parts are estimated only and MG Heating cannot be held responsible for late delivery.
 
Acceptance on to Contract: Acceptance of a system or an appliance on to a contract does not imply that it is installed satisfactorily or to current standards or codes of practice or that any spare parts required are guaranteed to be available for the appliance.
 
Price and Payment: The price payable by you is as notified by MG Heating at the time the contract is entered into. The price is inclusive unless otherwise stated.MG heating may increase the price at the end of each contract year but you will always be notified of any price increase before renewing your contract. Payment is due annually in advance or by monthly instalments and is to be paid as notified by MG Heating
 
Renewal: The contract renewal date will be the yearly anniversary of the date that your first payment is received. Renewal notices will be sent in advance of this date. The contract remains valid as long as payment is continued.
 
Access: It is your responsibility to let us into your property. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs for abortive visits.
 
Landlords: We will make every reasonable effort to undertake a gas safety inspection at your property (at an additional cost to the plan) we will make you aware if we fail to gain access to your tenanted property. MG Heating cannot be held responsible if we cannot gain access to carry out a gas safety inspection. It is your legal responsibility as a landlord to ensure that the property has a valid landlord gas safety record.
 
Cancellation of Contract: If you cancel your agreement, we will not normally give a refund. However, you are entitled to a full refund if you cancel within 14 working days of acceptance. If you decide to cancel the agreement after this period, we will charge you a pro-rata sum based upon the duration of the contract and division of the total  contract sum so long as no claims have been made against the policy. If any claims have been made full payment will be required. MG Heating reserves the right to terminate the contract at any time, giving at least one month’s notice.
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